Terms and Conditions

Company Overview

Depicta (Pty) Ltd is a business in the educational publishing industry that designs, manufactures, and distributes educational products and resources.

Delivery Policy

We pack and ship orders within 5 working days subject to availability and receipt of payment. We will notify you by email when your order ships and orders are delivered via the following methods:

  • Johannesburg and Pretoria: Delivered to your physical address.
  • Other major centres and cities: By courier to your physical address.
  • Outlying areas that are outside of major cities or centres: By post to your nearest post office.

Delivery costs are calculated and displayed during the checkout process.

Export Restriction

The offering on this website is available to South African clients only and we only ship to addresses within South Africa.

Return and Refunds policy

The provision of goods and services by Depicta (Pty) Ltd is subject to availability. In cases of unavailability, Depicta (Pty) Ltd will refund the client in full within 30 days.

Orders that are paid for and cancelled before the order has been shipped will qualify you for a full refund.

Once an order has shipped, you may return any item from your order to our warehouse within 14 days for a full refund, granted, the items arrive undamaged. The shipping costs associated with returning items to us are for your own expense.

If we send you incorrect or damaged items you are to let us know within 7 days at which point we will replace the damaged or incorrect items OR issue a refund for those items.

Customer Privacy Policy

Depicta (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment Options Accepted

Payment may be made via Visa, MasterCard, and EFT (Internet Banking)

Card Acquiring and Security

Card transactions will be acquired for Depicta (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate From Card Details

Customer details will be stored by Depicta (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Depicta (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Depicta (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Unit 1, Acacia Industrial Park, 17 Arbeid Avenue, Strydom Park, Johannesburg, 2194.

Variation

Depicta (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Depicta (Pty) Ltd based in South Africa trading as Depicta and with registration number 2013/130186/07

Depicta (Pty) Ltd contact details

Email: [email protected]

Telephone: 011 462 3512